This Privacy Policy applies to the Personal Information that HOME IMPROVE NETWORK LLC and its affiliates (“HOME IMPROVE”) may collect about you in the course of providing you with our products and services through our website www.homeimprove.com.
“Personal Information” is any information that can be used to identify an individual, and may include, but is not limited to:
registration-related information (such as name, addresses, e-mail addresses, telephone numbers, birth date, or gender);
information about the products and services or other features made available on www.homeimprove.com that you use and how frequently you use them;
personal financial and transaction-related information (such as credit or debit card numbers or other preferred means of payment, billing or shipping information, or a history of products and services purchased through www.homeimprove.com);
customer service information about you as a www.homeimprove.com user; location data and other information about mobile devices used to access and interact with www.homeimprove.com; or
other information specifically related to your use of particular www.homeimprove.com services or products.
From time to time we may supplement Personal Information collected on our website with information from other commercially available sources that we deem credible, such as business contact databases. This is to help us maintain the accuracy of the information we collect and help us provide a better service.
HOME IMPROVE may also receive or collect certain technical information when you use our services. This may include: the type of browser or operating system you are using, your manner of connecting to the Internet and the name of your Internet service provider; your Internet protocol address; and data relating to computer malfunctions or problems occurring when you access homeimprove.com or use our products or services. Additionally, we may collect information about other software on your computer for the limited purpose of protecting your security or improving your online experience.
We are very committed to protecting the privacy of your Personal Information. HOME IMPROVE wants you to know that:
We do not sell, rent or license your Personal Information to anyone unless you have granted us permission to do so. We use your Personal Information to provide services or products you may have requested, to respond to communications from you, and to help you use our products and services.
We may share your Personal Information within HOME IMPROVE, or any of our affiliates or subsidiaries for purposes of data processing or storage.
We may also share your Personal Information with business partners, service vendors, authorized third-party agents or contractors in order to provide a requested service, product or transaction, including processing and shipping orders, processing credit card transactions, and providing customer support, among other reasons. We only provide these third parties with the minimum amount of Personal Information necessary to complete/provide the requested service, product or transaction, and the third parties are not permitted to use your Personal Information except for the limited purpose of completing/providing the requested service, product or transaction.
Mobile information, including phone numbers and SMS opt-in data, will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
We may respond to subpoenas, court orders, or legal process by disclosing your Personal Information and other related information, if necessary. We also may choose to establish or exercise our legal rights or defend against legal claims and use your Personal Information in this regard as appropriate.
We may collect and possibly share Personal Information and any other additional information available to us in order to investigate, prevent, or take action regarding illegal activities, suspected or potential fraud, brand protection matters (such as gray market sales or use of HOME IMPROVE’S trademark without a license), situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.
We will ask for your consent before we use or share your Personal Information for any purpose other than the reason you provided it or as otherwise provided by this Privacy Policy. To let us know your preferences, we will require an action on your part, such as checking the appropriate option, to indicate your consent.
In case you want to delete all personal data from HOME IMPROVE - you need to write an email about deletion request to support@homeimprove.com with your username. We will contact with you ASAP to confirm your identity.
You can request permanent account deletion from our Delete Account page without signing in. Enter the email address associated with your account, then use the secure link sent to that address to verify the request and confirm deletion.
When deletion is confirmed, we remove direct identifiers and private account data, including your name, email address, phone number, credentials, login sessions, social connections, saved addresses, searches, notifications, profile and project images, precise project locations, and user-authored message, review, and support content. We may retain limited anonymized transaction, project-status, review-rating, and audit records where needed for financial reporting, legal or regulatory compliance, security, fraud prevention, dispute handling, or to preserve accurate shared records for other users. These retained records are not associated with your direct identifiers.
HOME IMPROVE has established safeguards to help prevent unauthorized access to or misuse of your Personal Information, but cannot guarantee that your information will never be disclosed in a manner inconsistent with this Privacy Policy (for example, as a result of unauthorized acts by third parties that violate applicable law or the policies of HOME IMPROVE and its affiliated providers). To protect your privacy and security, we may use passwords and other protections and features to help verify your identity before granting access or making corrections to your Personal Information.
These safeguards are reviewed and may be adjusted in response to advances in technology and the latest security threats.
HOME IMPROVE uses first-party and third-party cookies. Cookies are small text files sent by a website server to your web browser and stored on your computer. The use of cookies helps us understand how you are using our website. They allow us to improve the security, content, navigation and functionality of the website. Additionally, we use cookies on our website and the sites on which we advertise to track advertising performance and to collect aggregate data on web page viewing. Cookies are not used to collect or disseminate any Personal Information.
You can manage the placement of cookies on your computer through the features found in most Internet browsers. You can also delete cookies that have already been placed on your computer. Consult the "Help" function of your browser to explore your options.
Our website may provide links to other third-party websites and services which are outside our control and not covered by this Privacy Policy. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to review the privacy statements posted on these (and all) sites you visit.
HOME IMPROVE does not knowingly collect Personal Information from children under the age of 13. If we learn that we have collected Personal Information on a child under the age of 13, we will delete that data from our systems. HOME IMPROVE encourages parents and guardians to go online with their children. Here are a few tips to help make a child’s online experience safer:
Teach children never to give Personal Information (such as name, address, phone number, school, etc.) unless supervised by a parent or responsible adult.
Know the sites your children are visiting and which sites are appropriate.
Look for website privacy policies and know how your child’s information is treated.
Please visit the FTC’s website for more tips on protecting children’s privacy online.
We value your opinions. Should you have any privacy-related questions or comments related to this Privacy Policy, please send an email to support@homeimprove.com.
HOME IMPROVE may update this Privacy Policy at any time, so please review it frequently. We will post a notice to this policy and the home page link whenever this Privacy Policy is materially changed so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Your continued use of the homeimprove.com website after any change will signify and confirm your assent to those changes.